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Privacy Policy

Effective Date: 23/4/2025

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you submit our contact form, we collect your name, email address, and any other details you include in your message.
  • Technical Information: We may automatically collect information about your device and how you use our website, such as your IP address, browser type, and pages visited. This is gathered through server logs and analytics tools.

Note: We do not collect financial information through our website. Donations are processed via bank transfers or DuitNow, and any financial details are handled directly by your bank or payment provider.

2. How We Use Your Information

We use your information for these purposes:

  • To respond to your inquiries and provide the services you request. Information you share through the contact form is treated with strict confidentiality and used only to address your inquiry or offer support.
  • To improve our website and services.
  • To meet legal requirements.

3. Data Sharing

We may share your information with third parties in these situations:

  • With service providers who help us run our website and services, such as email providers or analytics tools. These providers must protect your data and use it only as we direct.
  • With Google for advertising purposes, if we use Google Ads.
  • When required by law or to protect our rights.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We take steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These steps include encryption, access controls, and secure servers. Only authorized personnel can access your data.

5. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request deletion of your data, subject to certain conditions.

To exercise these rights, please contact us using the details below (See Section 8).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze usage, and support advertising:

  • Essential Cookies: Needed for the website to work properly.
  • Analytics Cookies: Help us understand how visitors use our site.
  • Advertising Cookies: Used to show you relevant ads.

You can manage cookie settings in your browser.

Google Ads and Remarketing

If we use Google Ads, we may use remarketing features to collect data about your visits to our website and show you targeted ads on other sites. You can opt out of Google’s use of cookies for personalized ads by visiting Google’s Ads Settings. You can also opt out of third-party cookie use at the Network Advertising Initiative opt-out page.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Significant changes will be posted on our website with an updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at:

Pertubuhan Sedia Bersahabat Pulau Pinang
104-1A Mewah Court, Jalan Tan Sri Teh Ewe Lim,
11600 Georgetown, Pulau Pinang, Malaysia
Email: admin@befpen.org