Do you need someone to talk to?

We're here to listen to whatever you need to say.

People call us for many reasons. Some callers are suicidal, but many are not. Others may be frightened, angry, sad, lonely or depressed. Callers talk to us about their families, their jobs, their personal relationships, money problems, sickness, depression and school concerns.

If it makes you more comfortable, you can choose to be anonymous, what it means is you don't even have to give your name when you call.

Whatever your situation, we will treat your feelings and your story with respect. Everything you tell us is confidential within our centre. You will always have the right to make your own decisions, including the right to end the phone call and ultimately even the decision to take your own life.

If you are feeling like you have no one else to turnt to or if you just need a safe place to talk, please call us. We are always here to listen. You need not be alone.

You can also send us an email at


The Befrienders offer absolute confidentiality.

We do not have caller ID on our telephones.

Nothing that our callers say or write to us ever goes beyond the centre - whatever the circumstances, age of the caller or state of mind. There are no exceptions to this rule unless you the caller gives us permission to do so depending on the situation.

Our Services

The Befrienders Penang came into existence in the year 1978. The service started with a small group of 12 volunteers offering a three hour service on weekdays. We are actively pursuing our ambition of providing a 24 hour service.

The service that we offer is called Befriending. Befriending is non-judgmental, confidential support that allows the caller to express his or her fears, worries and feelings to someone who has the time to listen. We offer this service in a number of ways:

  • A telephone hotline service every day of the year
  • Email befriending